Why choose us for your mold damage needs!

10/4/2022 (Permalink)

A customer bought a home in a new state, and the inspection came back with just minor issues that had nothing to do with any water damage. Three months later the customer actually moved into the home to find that two of the rooms are covered in black mold spores. They were obviously worried about the mold damage because that's not something they expected at all following a good inspection on the home.

Since the customer knew this was something they couldn't tackle on their own they called in the experts at SERVPRO of Floyd County.

Our crews came out to do a full inspection and found it to be mold. SERVPRO of Floyd County sent an estimator out to write up an estimate and once approved we began the mitigation and repairs on the home. The job turned out to be a lot of work, including removal of all the walls that were affected and repairing them. 

The customer was so appreciative of all the work because this was something they had never been through and only heard of the horror stories of mold. SERVPRO of Floyd County was quick and thorough with the whole process keeping true to the saying “Like it never even happened.”

Training is Very Important

10/4/2022 (Permalink)

At SERVPRO of Floyd County we pride ourselves on training our employees on the best ways to handle any situation.  It's important for our crews to be knowledgeable and able to relay all of the necessary information to the customer to help ease their mind during the difficult time. 

We have weekly trainings for every department on the industry standards, special equipment, chemicals, and etc.  We know the value of knowledge and how important it is to give our employees the tools necessary to get the job done quickly and efficiently every time.

SERVPRO of Floyd County is constantly trying to improve our company.  We purchase many new products and equipment so we can offer a large variety of services.  Training is important so everyone knows the ins and outs of the new equipment.  We have a great management team who sees value in all areas of our company and truly wants everyone to have what they need to do the best job they can do.

Why an ERP? Why and What is an ERP?

8/17/2022 (Permalink)

An emergency ready profile (ERP) is one of the greatest tools that SERVPRO of Floyd County Indiana offers all our clients and customers to help and aid in taking a loss and preventing it from becoming a financial disaster. The ERP is a profile of the customers place of residence or business in which a SERVPRO marketing associate takes pictures and gathers pertinent information on the structure and its utilities and puts all the information print out and or an app.

WHATS IN THE ERP? The ERP contains information on the where the customers shut off valves are located:

• Water shut off
• Gas shut off
• Electrical breaker box
• Sprinkler system (if available)
• Alarm system (if available)

There is also information with instructions how to get to each shut off valve from the entrance of the building.

The profile also contains information for all local first responders that need to be called in an emergency situation as well as local utility companies such as:

• Electric company
• Gas company
• Water company
• HVAC company and alarm and sprinkler company if applicable.
• Also listed are the emergency contacts added per the customers discretion.

THE PURPOSE The purpose of the ERP is to give the customer or client the capability to shut off these valves (if safe to do so) to prevent the further loss and to help reduce the cost of work needed to be done during the restoration or reconstruction process. This information can also be given to several members of staff in an office if the main point contact or member of maintenance is unavailable at the time of the loss.

SERVPRO of Floyd offers this service to all our clients and customers at no cost, the only cost for the client is the time it takes to sit down or walk around the structure to show the Floyd county SERVPRO representative the information needed.

Mold Isn't Just Ugly Looking...It is All Around Ugly!

7/23/2022 (Permalink)

If you’ve recently found a patch of black mold in your home, you’re likely beside yourself with worry. Mold Cleanup does not have to be stressful.

In fact, the easiest and most reliable method of mold remediation relies on the knowledge and equipment of professionals. These experts can help get your home back to normal by taking the following five steps.

Steps professionals follow to stop mold growth

• Find the moisture source. Because mold needs moisture to grow, it’s important to find the source of moisture. A roof leak or condensation buildup may be the culprit of your mold problem. However, if this source isn’t found, the fungus will continue to come back. Finding and fixing the issue helps contain your mold growth.
• Wear personal protective equipment. While mold can cause structural damage to your home, it can also be a hazard. For this reason, professionals often put on masks, gloves and goggles before working with the mold in your home.
• Remove the porous materials. Porous materials must be discarded when affected by moisture and mold damage. For this reason, any affected dry wall will have to be cut out of the home and discarded. Carpets, mattresses and other objects may also have to be discarded.
• Clean and disinfect non-porous objects. Professionals may use a detergent-based disinfectant to clean the hard surfaces affected by mold. This cleaning should remove all spores.
• Dry out the area. After the cleaning, the entire area of your home affected by mold should be properly dried out. The remediation team may bring in air movers and dehumidifiers to help remove moisture from your home. The growth of mold can be stopped by the proper cleaning steps. The only true way to stop this growth is to remove the source of the moisture and git rid of as many of the spores as possible.

It may be tempting to do the remediation yourself, but remediation experts at SERVPRO of Floyd County have the knowledge and equipment necessary to do this task well.

Have You Ever Heard of SERVPRO's 1-4-8 Response?

6/25/2022 (Permalink)

SERVPRO of Floyd County responds to emergencies daily. To ensure our customers are receiving prompt services we have a set of criteria over 1700 franchises follow to ensure best practices. When you work with SERVPRO you can take comfort knowing we will complete our initial inspection an assessment and emergency response all within a few hours!

Here’s our response breakdown!

• Within 1 hour our crew is going to make the first contact.
• Within 4 hours our crew will have work underway to mitigate the emergency and prevent secondary damage.
• Within 8 hours, our crew is going to communicate with your insurance professional.

After our initial services are complete, we will continue to work closely with property owners to provide a thorough mitigation service! Once mitigation services are complete SERVPRO of Floyd County can offer you for rebuild services.

SERVPRO Is More Than A Company

5/26/2022 (Permalink)

GETTING INVOLVED

Being involved with helping and promoting our clients is a big part of our belief process.  From taking part with small or large town parades, to supporting a single client's customer appreciation day. Sometimes, it can be just a friendly face and a listening ear that a customer can turn to when things are upside down in their world.

BEING PERSONAL

Another way SERVPRO has reached out for the more personal touch is by creating a special packet when a customer or client has a fire loss.  These packets are given to families if a marketing rep is at a fire scene in progress.  

The SERVPRO Process: One Norte reason to choose us!

10/5/2021 (Permalink)

At SERVPRO, we deal with disaster each and every day, and because of that, we have a proven process that works to get you back to “Like it never even happened.” As soon as possible! 

One Hour: Within one hour from the first notice of loss, our SERVPRO franchise will contact you to arrange for service. You will know help is on the way.

Four Hours: Within four hours of the loss notification, our SERVPRO franchise professional will be on-site to start mitigation services. The key to reducing damage, and saving money is responding quickly to damage.

Detailed Explanation: A trained, uniformed, and equipped SERVPRO franchise professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

Pretesting: A SERVPRO franchise professional will begin pretesting for restorability, working from the source of the damage outward.

Eight Hours: Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

Cleaning and Restoration: SERVPRO franchise professionals will work neatly, and efficiently to help you regain control of your property when a damaging event has taken over. We will use state-of-the-art restoration techniques to ensure the property is taken care of right the first time.

Final Walk-Through: After the work has been completed, a final walk-through will be conducted to help ensure satisfaction.

So if disaster strikes, give us a call! We are faster to any disaster and are here to help you in your time of need!

Why SERVPRO? Because we are the mitigation professionals!

10/5/2021 (Permalink)

Can we help to rebuild after a disaster? Absolutely! Is that always the best answer? Absolutely not! Mitigation and restoration can often be better solutions than simply replacing an item that has been damaged in a disaster. 

Restore vs. Replace: SERVPRO franchise professionals strive to restore items to preloss condition. This helps lower mitigation and restoration costs while allowing treasured belongings to be salvaged when possible.

Pretesting: Through pretesting SERVPRO franchise professionals can determine the extent of the damage, treating only the affected area to reduce job costs, restoration expense and business disruption.

Inventory Analysis: The inventory analysis helps clients and tenants keep records of items and belongings, making the claims process easier should a disaster occur.

Contents Claim Inventory Service: CCIS provides itemized room by room loss inventory, allowing clients, tenants, insurance agents and adjusters to document claim items and capture inventory items immediately.

Electronic File Documentation Complete With Loss Reports: Online access is available to all files, information and proof results, allowing the information to be easily transferrable to various parties involved.

24/7 Call Center: You can reach us anytime. You dont have to wait for daylight to report your disaster to us. You will receive a live person answering your call no matter the time.

Large Loss Capabilities - Catastrophic Loss Response Team: With hundreds of trained crews manned with thousands of pieces of commercial equipment and service vehicles, SERVPRO's Large Loss Response Teams can initiate response to any sized loss in any part of the country within hours.

So if disaster strikes your home or business, give us a call! We are faster to any disaster and are here to help get you back to “Like it never even happened.” As soon as possible! 

Ask The Experts: What are the best ways to prevent mold?

8/14/2021 (Permalink)

Here at SERVPRO of Floyd County we believe mold prevention is an important step to a safe and healthy work environment. The ability to prevent potential mold before it starts growing may save both time and money in the long run. Here are a few tips for preventing mold growth on company property.

1. Regularly Inspect Susceptible Areas

There are some areas of your company's property that may be more susceptible to water damage than others. Because mold likes to grow in wet areas, inspecting these regularly allows you to take care of any issues as they arise. You may want to inspect ceiling tiles, terminal units, duct work, and pockets where water can collect in the building masonry. If you experience frequent wet weather or are located in a place with high humidity, you may choose to perform these inspections more often.

2. Use Proper Drainage

Proper drainage can be an important tool for mold prevention. Damp areas can create a hospitable environment for mold to grow, so by directing water away from the property via sloped landscaping and gutters, you can prevent it from pooling around the building. Installing a sump pump in basement areas can also help prevent a flooded space.

3. Take Care of Damage Caused by Water Quickly

One of the best ways to protect your place of work from mold is to take care of any damage caused by water as quickly as possible. A mold and water damage remediation professional may be able to help. By cleaning up the damaged areas, drying and sanitizing them, the growth of mold may be prevented.

Using mold prevention techniques can help stop a mold growth problem before it starts. Remember to use proper drainage to help direct water away from the company buildings. Regularly inspecting potential problem areas may also help you find and take care of any issues before mold appears. If you have flood damage, a professional can help with the remediation and restoration of the property.

What sets us apart from the competition?

7/15/2021 (Permalink)

What sets SERVPRO apart from other restoration companies? TEAMWORK on a large scale!

When a catastrophic loss occurs such as large scale flooding, hurricanes, and other natural disasters, most restoration companies can only handle a certain amount of calls before having to inform customers they are fully booked or there is an extremely long waiting list.

At SERVPRO of Floyd County this is not an issue! As each SERVPRO is franchised owned with corporate backing we have the capability of reaching out to our SERVPRO Storm Team and pull from over 1700 franchises across the country to come and help!

Locations from across this great nation will send a team of restoration specialists to help SERVPRO of Floyd County to tackle the catastrophe so that businesses, homes, churches and other facilities are able to get back to work “Like it never even happened.”

Don't hesitate to contact us today for any of your restoration needs.  We are HERE to HELP!

We Are Cleaning Experts Here To Help!

4/9/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Preventative or confirmed Cleaning

If your home or business needs deep cleaning services, call the experts today – Call SERVPRO of South Louisville to see how we can help clean your home or business.

SERVPRO of Floyd County is Here to Help during this time of need

4/7/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Floyd County, (812) 949-2294]

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Subcontractor Summit

3/9/2020 (Permalink)

On Friday, March 6 SERVPRO of Floyd County held its first annual subcontractor summit here at our southern Indiana office. Over 40 of our partners showed up to discuss job flow requirements, reporting, and our expectations on the job site.

We work hard to make sure that our customer's expectations are met on each and every job that’s why SERVPRO of Floyd County prides itself and using only the best contractors in the business.

From plumbers, electricians, painters, remodelers, and flooring technicians everyone at the meeting had an opportunity to see exactly what SERVPRO is all about and how we want them to handle each client.

This should help you be assured that each and every person who enters your property on a job done by SERVPRO has the same outlook on what is most important to you!