Why choose us for your mold damage needs!

10/4/2022 (Permalink)

A customer bought a home in a new state, and the inspection came back with just minor issues that had nothing to do with any water damage. Three months later the customer actually moved into the home to find that two of the rooms are covered in black mold spores. They were obviously worried about the mold damage because that's not something they expected at all following a good inspection on the home.

Since the customer knew this was something they couldn't tackle on their own they called in the experts at SERVPRO of Floyd County.

Our crews came out to do a full inspection and found it to be mold. SERVPRO of Floyd County sent an estimator out to write up an estimate and once approved we began the mitigation and repairs on the home. The job turned out to be a lot of work, including removal of all the walls that were affected and repairing them. 

The customer was so appreciative of all the work because this was something they had never been through and only heard of the horror stories of mold. SERVPRO of Floyd County was quick and thorough with the whole process keeping true to the saying “Like it never even happened.”

Training is Very Important

10/4/2022 (Permalink)

At SERVPRO of Floyd County we pride ourselves on training our employees on the best ways to handle any situation.  It's important for our crews to be knowledgeable and able to relay all of the necessary information to the customer to help ease their mind during the difficult time. 

We have weekly trainings for every department on the industry standards, special equipment, chemicals, and etc.  We know the value of knowledge and how important it is to give our employees the tools necessary to get the job done quickly and efficiently every time.

SERVPRO of Floyd County is constantly trying to improve our company.  We purchase many new products and equipment so we can offer a large variety of services.  Training is important so everyone knows the ins and outs of the new equipment.  We have a great management team who sees value in all areas of our company and truly wants everyone to have what they need to do the best job they can do.

Hurricane Season

8/17/2022 (Permalink)

Around this great nation we look forward to Summer.  The kids are out of school and many have saved vacation days all year to cash in on a week or two during this time.  It is a time of rest and relaxation, and opportunity to make family memories that will last a lifetime.  Unfortunately it also brings with it a time of anxiety for many.  With the warm air of Summer also comes Hurricane Season.  These devastating storms bring with them wind, rain and flooding.  Preparation is the key,  secure your properties the best you can and get out of path of storm when possible.  SERVPRO we can help you to rebuild the damage and will be happy to do so, but cannot replace you life.  We hope that you never need our service, but are happy to be there for you in you greatest time of need.

Sump Pump Failure Cleanup

8/17/2022 (Permalink)

SERVPRO of Floyd County recently got called to a home where the sump pump had failed and the customer had four inches of standing water in his basement. When SERVPRO of arrived on site there was no longer four inches of standing water but there was still a good amount of water throughout the basement. SERVPRO performed the necessary actions to remove the water and moisture from the basement using extraction methods, fans and dehumidifiers. When the dry out was finished our repair division replaced all the damaged drywall. 

In some cases your home owners insurance may not cover sump pump overflows. This is a good reminder to take a look at your home insurance policy to make sure you have coverage for sump pump failure. Sump pump fails are very common and you might want to make sure it is included in your home insurance policy. This slight increase in your monthly insurance cost could save you thousands of dollars in the future.

Daycare Cleaning

8/17/2022 (Permalink)

When your business operations are interrupted by a health outbreak, you need professional help to get your property back to business. Every hour spent cleaning up is an hour of lost revenue and productivity.

SERVPRO of Floyd County provides professional cleaning or emergency restoration services to get your business running smoothly again. We have the training, equipment, and resources to handle any size disaster.

When a local daycare was shut down due to an outbreak of whooping cough, SERVPRO of Floyd  County was there to clean the facilities so the children would have a clean an safe environment to play and learn.  Our certified technicians got to work right away cleaning every surface so they facility could be sure the children would be safe from spreading the disease.  It's our goal to work quickly and efficiently so that businesses aren't closed for extended periods of time.

Why an ERP? Why and What is an ERP?

8/17/2022 (Permalink)

An emergency ready profile (ERP) is one of the greatest tools that SERVPRO of Floyd County Indiana offers all our clients and customers to help and aid in taking a loss and preventing it from becoming a financial disaster. The ERP is a profile of the customers place of residence or business in which a SERVPRO marketing associate takes pictures and gathers pertinent information on the structure and its utilities and puts all the information print out and or an app.

WHATS IN THE ERP? The ERP contains information on the where the customers shut off valves are located:

• Water shut off
• Gas shut off
• Electrical breaker box
• Sprinkler system (if available)
• Alarm system (if available)

There is also information with instructions how to get to each shut off valve from the entrance of the building.

The profile also contains information for all local first responders that need to be called in an emergency situation as well as local utility companies such as:

• Electric company
• Gas company
• Water company
• HVAC company and alarm and sprinkler company if applicable.
• Also listed are the emergency contacts added per the customers discretion.

THE PURPOSE The purpose of the ERP is to give the customer or client the capability to shut off these valves (if safe to do so) to prevent the further loss and to help reduce the cost of work needed to be done during the restoration or reconstruction process. This information can also be given to several members of staff in an office if the main point contact or member of maintenance is unavailable at the time of the loss.

SERVPRO of Floyd offers this service to all our clients and customers at no cost, the only cost for the client is the time it takes to sit down or walk around the structure to show the Floyd county SERVPRO representative the information needed.

Storms Continue Inland

8/17/2022 (Permalink)

With Hurricane Season upon us inland communities are faced with a different threat.  As the storms travel further from the coast, the turbulent air can cause an all to familiar foe.  An all to common danger is that of a spin off tornado coming from the bands of the storm.  Much like a hurricane a tornado can produce strong winds that damage trees and homes.  However, these weather monsters can spring up with little warning.  If you find yourself affected by one of these situations and are not sure what to do next, At SERVPRO we can help.  With services that range from water mitigation, to rebuild we can help prevent further damage by providing temporary coverage of roofs, or complete rebuilding options.  We built our business on serving our communities in times of need.  Let us help you in your time of need.

Here are Some Ways to Prevent Water in your Home

8/17/2022 (Permalink)

SERVPRO of Floyd County would like to offer residents helpful tips to prevent water damages to your home.

Outside you should follow these steps:
1.  Disconnect Hoses
Standing water in a hose may freeze back into the pipe and cause it to burst inside your home.
2.  Clean Gutters and Downspouts
Clean your gutters at least twice a year to avoid blockage and ice dams.
3. Maintain or clear Bushes and Vegetation
Thriving shrubs can be a beautiful thing – except when their roots wrap around your pipes and break them. 
Inside you should follow these steps:
4.  Know your Water Main Location
Know the location of your water main and shut it off if you leave for an extended amount of time. 
5.  Check Appliances Regularly
Check and maintain your appliances regularly for leaks according to manufacturer’s directions.
6.  Investigate Leaks Right Away and Fix Promptly
If you opt to ignore moisture damage, or postpone making the necessary repairs, be prepared to experience mold, mildew, or dry rot.
7.  Upgrade Washing Machine Hoses
Old, brittle or leaky washing machine hoses are among the most frequent causes of water loss for homeowners. Consider installing stainless steel hoses.
8.  Check Your Water Pressure
If the water pressure to your home is set too high, pipes and hoses may fail under the pressure.
9.  Monitor Your Water Bill

Sometimes, the only way you know that water is leaking is taking a closer look at your water bill.
SERVPRO of Floyd County is locally owned and our team of highly trained professionals can respond to your emergency 24/7/365.

Water Damage from a Customer Perspective

8/17/2022 (Permalink)

Below is an account of a water loss from the customer's perspective. While sitting in my living room all of a sudden I feel something wet hit my forehead. I immediately look up and see a huge water stain on the ceiling and start freaking out! I ran upstairs to find that I forgot to turn the bath water off and it is pouring out all over the bathroom floor out into the hall. BAM! A huge noise comes from downstairs so I run back down to find that the wet ceiling is now on the floor and water is going everywhere! I immediately called SERVPRO of Floyd County. Their crews came quickly and started extracting up all the water. The next thing they did was started drying out all of the wet flooring, walls and ceilings. They finished the whole job so quickly, it didn't even feel like they were there. When SERVPRO of Floyd County says "Like it never even happened," they mean it!

Flash Flooding

8/17/2022 (Permalink)

Heavy rains came out of nowhere and didn’t stop until the next day I Floyd County, Indiana. This flash flood was a real concern for a particular customer since they have had a small issue once in their basement. Because of this damage the first time the customer decided to upgrade their sump pump.  Unfortunately, during this heavy rain it failed. The customer ended up with a couple of inches of standing water in their basement. The first call was to their insurance agent who asked them to reach out to SERVPRO of Floyd County.  SERVPRO was quick to come out and extract all of the standing water in the basement. We then dried out the rest of the area and did all the repairs. It was a huge relief to use a company that could handle the entire project because this customer was in the process of selling their home.  SERVPRO had the basement looking even better than it did before and the customer was very happy they called us!

Mold Isn't Just Ugly Looking...It is All Around Ugly!

7/23/2022 (Permalink)

If you’ve recently found a patch of black mold in your home, you’re likely beside yourself with worry. Mold Cleanup does not have to be stressful.

In fact, the easiest and most reliable method of mold remediation relies on the knowledge and equipment of professionals. These experts can help get your home back to normal by taking the following five steps.

Steps professionals follow to stop mold growth

• Find the moisture source. Because mold needs moisture to grow, it’s important to find the source of moisture. A roof leak or condensation buildup may be the culprit of your mold problem. However, if this source isn’t found, the fungus will continue to come back. Finding and fixing the issue helps contain your mold growth.
• Wear personal protective equipment. While mold can cause structural damage to your home, it can also be a hazard. For this reason, professionals often put on masks, gloves and goggles before working with the mold in your home.
• Remove the porous materials. Porous materials must be discarded when affected by moisture and mold damage. For this reason, any affected dry wall will have to be cut out of the home and discarded. Carpets, mattresses and other objects may also have to be discarded.
• Clean and disinfect non-porous objects. Professionals may use a detergent-based disinfectant to clean the hard surfaces affected by mold. This cleaning should remove all spores.
• Dry out the area. After the cleaning, the entire area of your home affected by mold should be properly dried out. The remediation team may bring in air movers and dehumidifiers to help remove moisture from your home. The growth of mold can be stopped by the proper cleaning steps. The only true way to stop this growth is to remove the source of the moisture and git rid of as many of the spores as possible.

It may be tempting to do the remediation yourself, but remediation experts at SERVPRO of Floyd County have the knowledge and equipment necessary to do this task well.

Whether The Damage Is To A Home, Business, Or Even Hotel, SERVPRO Is Here For You

7/23/2022 (Permalink)

Hotels have incredible plumbing and piping systems that must be maintained. These systems have to be very reliable to service guests 24/7. Hotel maintenance have a huge task repairing rusty pipes and maintaining the overall system in order to insure it is running efficiently. Most new hotels don't have the headache of maintaining these intricate systems because the systems have just been installed by engineers.

However, situations and mistakes happen that even the most competent engineers can't avoid. Recently SERVPRO of Floyd County was dispatched to a new hotel in downtown Louisville that had been open for less than a year. The engineers of the hotel had called in regards to a pipe on the second floor that has busted open at a glued joint. They had determined that a bad batch of plumbers glue had been used and compromised the strength of the bond.

Due to the massive amount of pressure used to force water to the higher floors the joint failed. The aftermath of the pipe being compromised left the hotel with over 2 inches of water on the first and second floors. SERVPRO's crews spent hours extracting water and setting up drying equipment to make sure the proper drying procedures were taking place. 

When Disaster Strikes If You're Away - You Can Count On SERVPRO!

6/27/2022 (Permalink)

When you leave down for an extended period of time it's always good to have someone check on your home.  Disasters can strike even when you are away.  For this customer their toilet supply line leaked on the second story and over the course of a week the water dripped through to their first story and was covering all of their hardwood floors.  Once the customer arrived home they called SERVPRO of Floyd County and they were on site quickly to start the remediation process.  First they began extracting the water, and removing affecting drywall on ceilings and walls.  Once the demo process was complete they set up drying equipment.  Air movers and dehumidifiers were used in the affected bathroom.  Air movers, dehumidifiers and a floor mat drying system was used to dry out the floor below the leak.  The hardwood floors were able to be saved thanks to the floor mat drying system.  SERVPRO of Floyd County always believe in saving and restoring before replacing at all cost.  This saves the customer time and money.   

Let SERVPRO Help You Take The Next Steps After Fire Occurs

6/26/2022 (Permalink)

If you have experienced a fire at your place of business or in your home, many decisions exist after the fire has been extinguished. At SERVPRO we are happy to assist you and attempt to make some of these decisions easier with the services that we provide.

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Have You Ever Heard of SERVPRO's 1-4-8 Response?

6/25/2022 (Permalink)

SERVPRO of Floyd County responds to emergencies daily. To ensure our customers are receiving prompt services we have a set of criteria over 1700 franchises follow to ensure best practices. When you work with SERVPRO you can take comfort knowing we will complete our initial inspection an assessment and emergency response all within a few hours!

Here’s our response breakdown!

• Within 1 hour our crew is going to make the first contact.
• Within 4 hours our crew will have work underway to mitigate the emergency and prevent secondary damage.
• Within 8 hours, our crew is going to communicate with your insurance professional.

After our initial services are complete, we will continue to work closely with property owners to provide a thorough mitigation service! Once mitigation services are complete SERVPRO of Floyd County can offer you for rebuild services.

Be Prepared When It Comes To Fire Damage

6/20/2022 (Permalink)

A fire damage in your home can be a very scary time.  The worry you have over what precious belongings can be saved following the fire and water from the fire firghters can be almost too much to bear. 

SERVPRO of Floyd County has tried our best to be on the scene of fires as quickly as possible to share our insight on the fire cleaning and restoration process.  We have kits available to homeowners to help them through the first few nights following a disaster in their home.  Our kits include a blanket, toiletries, water, and more to try to ease the burden on what to do immediately following the disaster. 

We have worked with insurance agents to help the homeowner find a hotel for the night in order to relieve that burden.

When the police and fire fighters have let us know it is safe to enter the property SERVPRO of Floyd County can help gather items that are needed immediately and have them cleaned and returned to the customer quickly.  These items could include enough clothes to last a week or so and lovies for children.

Our crews can also be available to board up any windows and doors that might have been blown out during the fire or by the fire department.

You Can Count On SERVPRO To Handle Any Situation!

6/20/2022 (Permalink)

Fires can cause huge messes and SERVPRO of Floyd County knows just what to do to handle any situation.

When an electrical outlet at a cubicle shorted out at a commercial property and caused a small fire SERVPRO of Floyd County was there quickly to start remediation. As a result of the smoke and water damage, two and a half floors were affected in the facility. Approximately 60,000 square feet had some level of smoke and soot damage. SERVPRO of Floyd County is in the process of removing 58 six-person cubicles, we are removing carpet tiles with glue and cleaning under the floating floor. At this point we have been working on site for two weeks are our just finishing up with the second floor which is above the affected floor.

Once the second floor is complete our crews will begin work on the first floor where the fire actually started.  We have the ability to clean electronics that are still working but have smoke damage.  Our goal is the restore and not replace when possible.

SERVPRO of Floyd County is here to help!

SERVPRO Is More Than A Company

5/26/2022 (Permalink)

GETTING INVOLVED

Being involved with helping and promoting our clients is a big part of our belief process.  From taking part with small or large town parades, to supporting a single client's customer appreciation day. Sometimes, it can be just a friendly face and a listening ear that a customer can turn to when things are upside down in their world.

BEING PERSONAL

Another way SERVPRO has reached out for the more personal touch is by creating a special packet when a customer or client has a fire loss.  These packets are given to families if a marketing rep is at a fire scene in progress.  

Heavy Rain In Our Area Can Cause Flooded Basements

5/12/2022 (Permalink)

Our area as you know, has been hit by a serious amount of rain over the past weekend. We have a long list of claims that have called in, and SERVPRO is getting to your job as quickly as possible!

During these times please try to be patient with us as we are working our best to get to you. SERVPRO insures we do the job correctly, so each job could take 3-4 hours, depending on the size of the job itself.

If you are on our list we have not forgotten about you, and im stressing that we are working to our fullest potential to be speedy, yet officiant to every ones needs. The SERVPRO way!

In the mean time there are things you could do to help salvage contents etc.

1. Try to remove any contents you can off of the wet floors, and move them to a dry location so they aren't sitting in water.

2. If you have capable hands, try to start removing some of the water with a shop vac until we can get there with our extractors and do a thorough job. The less water the better!

If you have any questions at all before we get to your home, please feel free to call us! We would be more than happy to assist you on any concerns you may have!

Thank you again for your patience and putting your trust into SERVPRO!

Don't Forget To Check On Your Property After A Storm For Wind Damage

5/12/2022 (Permalink)

Recently Floyd County Indiana suffered a severe thunderstorm with raging 70 mile per hour winds and flash flooding.  It's important for homeowners to check over their property carefully after a storm like this blows through.  Shingles could have been blown from the roof and need to be repaired in order to keep water damage from occurring in the future.  

It's also a good chance for homeowners and property owners to take the time to make sure there isn't any lawn debris or trash blocking the storm drains around your area.  If the flash flood water doesn't have anywhere to go there's a good chance it will end up in your basement.  This can be especially problematic if the power goes out and your sump pump fails. 

If you find yourself in need of disaster recovery services following a wind storm or flash flood don't hesitate to give SERVPRO of Floyd County a call day or night.

When Storms Hit, Floods Flooding Often Follows

4/22/2022 (Permalink)

In any Hurricane situations one of the greatest dangers that face residents is not only wind and rain.  Many times rising floodwaters cause the much of the damage and heartache.  Although rainfall plays a role in this, so does the storms surge that pushes water not only onshore but up rivers and tributaries, causing floodwater to reach miles inland.  These waters not only damage structures as rushing water causes foundations to erode and break loose from the ground to which they are anchored,  but also carry with them deadly bacteria and disease.  In many cases what is left behind after the water subsides, can cause great problems of its own. 

The trained professionals at SERVPRO have been specially trained for these scenario's.  Let us be there for you in your time of need. We are faster to any disaster and are here 24/7/365!

When Your Vacation Ends, Sometimes the Water Trouble Can Begin

4/22/2022 (Permalink)

Imagine coming home from vacation, opening your front door, and seeing water on the floors and drywall scattered across your furniture and electronics as the ceiling is crumbling down.

As you walk through your home, going up squishy stairs, you realize your whole home is flooded. Your home is where you take refuge from the world. Home is where you're surrounded by memories. When your home is threatened by water damage, it can be a traumatic event. What do you do next? When we asked SERVPRO customers to describe our team, the one word that kept coming up was “hero.” We are here to help, with compassion, expertise and urgency.  

Don't hesitate to give us a call day or night so we can make it "Like it never even happened." We are faster to ANY disaster, are here 24/7/365, and have the equipment, experience, and expertise to get you back to preloss conditions. 

Call to SERVPRO of Floyd County For Remediation Removing Commercial Mold Damage

3/30/2022 (Permalink)

SERVPRO technicians understand that a rapid response is important, and thorough cleaning and removal of the mold is the only way to keep the business open for the long run.

Our team starts by isolating the mold from the rest of the structure. This action prevents further contamination and allows technicians to begin cleaning mold off surfaces almost immediately. In most situations, they can remove most infestations with dry sponges and a mild, anti-fungal cleaning agent. For thicker layers of mold discovered behind walls or overhead, SERVPRO specialists use a stronger cleaning agent to break them up.

Our SERVPRO technicians can also utilize "soda-blasting," to gently abrade thin layers of mold from hard surfaces like raw wood. In customer areas, mold often affects tiles in drop ceilings and penetrates drywall. With both types of building material, it is cheaper, and faster, to remove and replace the affected pieces instead of expending the labor and material costs to attempt cleaning. Depending on the size of the affected room, team members can dispose of the material in a day or two with replacement taking about the same amount of time.

At SERVPRO of Floyd County we want to support every business so they can support our community. If your business has mold, or if there was recent flooding and you can detect that telltale ‘musty’ odor in your facility, call us!

When The New Year Brings In New Troubles, SERVPRO Is Here to Help

1/23/2022 (Permalink)

The University of Louisville suffered a massive water loss just before New Years Eve when a sprinkler head in a dormitory on the fourth floor froze and burst.  Water seeped down all four floors causing serious damage to all rooms and hallways.  The damage proceeded through multiple buildings that are connected.  

SERVPRO of Floyd County was on scene quickly to begin the packout, demo, and dryout of the facility.  Our crews worked with a moving company to remove all of the students contents.  Once the rooms were clear of personal contents our crews worked to remove furniture, drywall, baseboard, ceiling tiles, and flooring so that the dryout process could begin.  

With the help of a desiccant, dehumidifiers, and air movers the facility was able to start the drying process. Once the drying process is complete the facility will be turned over to the reconstruction crew.  Upon the completion of the put back SERVPRO will begin the post construction cleaning of all surfaces and duct work so that the facility is ready for the students to move back in.  We truly make it "Like it never even happened."

Call SERVPRO Quickly To Cut Down On Damages!

12/8/2021 (Permalink)

We Answer the Phone Ready to Help! Call Today - (502) 452-1298

The restoration process begins when you call us. SERVPRO of South Louisville is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. Even a delay of a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today - (502) 452-1298

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of South Louisville has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

Why SERVPRO? No storm too big, no Strom too small!

10/14/2021 (Permalink)

SERVPRO of Floyd County is ready to handle any storm that comes our way!

Being prepared is our number one priority when it comes in impending inclement weather. Our team is always keeping an eye on the forecast, especially around our biggest storm seasons. We are always prepared with trailers preloaded with the equipment and tools we need to help if there should ever be a flood, tornado, or other natural event.

We live here too and know what it can be like to have a limb fall on your roof or your sump pump fail and flood your basement. These are situations that we have the capacity to handle in even the worst of times.

If you should find yourself in a situation such as these, don’t hesitate to give us a call. We can have our crews out to you any time, day or night. We will make it "Like it never even happened." 

Flood damage? What if it from a storm? Don’t worry, SERVPRO is here!

10/13/2021 (Permalink)

If your Floyd County building is damaged during a storm you might think that all of the water damage falls into one category.  However, this is not necessarily the case. Flood damage is actually a bit different from other types of damage caused by water. The following are a few distinctions.

Where the Water Comes From

Perhaps the easiest way to determine whether you are dealing with flood damage or other water damage is to figure out where the water is coming from. Generally, if the water comes from above, then it is regular water damage. This can include leaks and broken pipes. If the water is rising up from the ground, then this is always considered flood water.

The Level of Water Contamination

A lot of the water involved in storm damage is considered to be category 1 or clean water. Water from damaged pipes or supply lines also belongs to this category. Flood water, on the other hand, is category 3 or black water. This means that it is highly contaminated and should be avoided. This is because water from a flood mixes with sewage and other contaminants on the ground. Anything that it touches, including home contents, will need to be thrown away or thoroughly sanitized.

Whether It is Included in Your Insurance Policy

Another important difference between damage from a flood and damage from other water sources is that flooding is usually not included in your basic insurance policy. If you want coverage for this type of damage, then you will need to purchase a separate flood policy. Whether you are dealing with clean water or flood damage, you will need to have it taken care for quickly to avoid further damage to your building.

Moisture of any type can contribute to weakened materials or mold growth. SERVPRO of Floyd County can remove the water and perform any necessary repairs.

Planning for the worst: Why you need a fire plan for your family!

10/12/2021 (Permalink)

Would you and your family know what to do if your home was affected by a fire.  Being prepared is the best way to ensure your safety.  Here are 7 tips that can help make sure your prepared if you are faced with this disaster.

The 7 Ways to Prepare for a Home Fire

1.Install the correct number of smoke detectors . Test them once a month and replace the batteries at least once a year.

2.Teach children what smoke detectors sound like and what to do when they hear one.

3.Ensure that all household members know a couple ways to get out of every room of your home and know the family meeting spot outside of your home.

4.Establish a family emergency communications plan and ensure that all household members know who to contact if they cannot find one another.

5.Practice escaping from your home at least twice a year. Press the smoke alarm test button or yell “Fire“ to alert everyone that they must get out.

6.Make sure everyone knows how to call 9-1-1.

7.Teach household members to STOP, DROP and ROLL if their clothes should catch on fire.

If fire does strike your home or business, give the professionals at SERVPRO a call! We are faster to any disaster and are here to get you back to “Like it never even happened.”

Old Documents + Water + Mold = Not A Good Combination!

10/12/2021 (Permalink)

When water damage struck this archives room at a Catholic Diocese, the results were potentially catastrophic. Hundreds of irreplaceable documents with mold damage that needed to be cataloged and taken off site to be restored. Luckily, they called SERVPRO of Floyd County, and we were up to the task! We are currently working through all of the documents as we speak and will get them all back in the archives room after we make the mold damage “Like it never even happened.” 

If water, fire or mold damages your priceless possessions, give us a call! We are ready to use our equipment, expertise and experience to get things back to preloss conditions for you! 

Commercial and Residential Fires: The “Do & Do Nots”

10/11/2021 (Permalink)

DO:

-Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.

-Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.

-Place dry colorfast towels or old linens on rugs, upholstery and carpet traffic areas.

-If electricity is off, empty freezer and refrigerator completely to prop doors open to help prevent odor.

-Wipe soot from chrome on kitchen and bathroom faucets, trim, and appliances, then protect thee surfaces with a light coating of lubricant.

-If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures.

-Wash both sides of leaves on house plants.

-Change the HVAC filter, but leave the system off until a trained professional can check the system.

Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.

Don't:

-Attempt to wash any walls or painted surfaces without first contacting your SERVPRO franchise professional.

-Attempt to shampoo carpet or upholstered furniture.

-Attempt to clean any electrical appliances (including tv's, radios etc.)

-Consume any food or beverages that may have been stored close to the fire, heat or water.

-Turn on ceiling fixtures if the ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement could cause secondary damage.

-Send garments to the dry cleaner. Improper cleaning may set in smoke odor.

If fire strikes your home or business, remember, we are faster to any disaster and are here to get you back to “Like it never even happened.”

Commercial Fires: Something totally the same, and totally different!

10/10/2021 (Permalink)

Each year the National Fire Protection Association produces a National Survey to record data and statistics on reported fires throughout the United States.

According to the 2005 survey data, 130,000 non-residential fires were reported last year resulting in approximately $2.5 billion in property damages and loss. Commercial fires are a growing concern not only to employers and employees, but also to property managers and the insurance industry. Commercial fires generally result in a higher monetary loss amount than a typical house fire. According to reports entitled, "Topical Fire Research Series, Volume 3-Issue 10", non-residential structures are often more expensive because the buildings are generally larger than residential structures and the contents of the structure are of higher value.

Commercial fires may affect a facility with a lot of square footage, equipment, products and technology, not to mention important data. contracts and customer records. 

Why an ERP might be exactly what you didn’t know you needed!

10/10/2021 (Permalink)

No Matter where you live, it is important to be informed and prepared for any natural disaster that may occur. Natural disasters often strike without warning, leaving behind a trail of destruction and devastation. Though Mother Nature's disasters are often unpredictable, there are steps you can take to ensure you're prepared.

Contact your local SERVPRO Franchise Professionals to establish an Emergency READY Profile (ERP) for your property. SERVPRO'S (ERP) serves as a quick reference document, detailing important building and contact information for your property in the event of an emergency. The ERP is an ideal supplement to any existing preparedness plan, or may be used as a standalone document. Knowing what to do and who to call in advance is the key to timely mitigation, and can minimize the effects of any weather-related disaster, water or fire damage to your business.

When disaster strikes, make sure you have experienced professionals on the line. No matter how big or small, your local SERVPRO Franchise Professionals will be ready to help make your property damage "Like it never even happened."

"SERVPRO saved my house, and my nerves! You are true professionals and such kind people."

-Madeline

"I felt like truckloads of my best friends had come to help me through this crisis! I could not be any happier!"

-Jane

The SERVPRO Process: One Norte reason to choose us!

10/5/2021 (Permalink)

At SERVPRO, we deal with disaster each and every day, and because of that, we have a proven process that works to get you back to “Like it never even happened.” As soon as possible! 

One Hour: Within one hour from the first notice of loss, our SERVPRO franchise will contact you to arrange for service. You will know help is on the way.

Four Hours: Within four hours of the loss notification, our SERVPRO franchise professional will be on-site to start mitigation services. The key to reducing damage, and saving money is responding quickly to damage.

Detailed Explanation: A trained, uniformed, and equipped SERVPRO franchise professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

Pretesting: A SERVPRO franchise professional will begin pretesting for restorability, working from the source of the damage outward.

Eight Hours: Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

Cleaning and Restoration: SERVPRO franchise professionals will work neatly, and efficiently to help you regain control of your property when a damaging event has taken over. We will use state-of-the-art restoration techniques to ensure the property is taken care of right the first time.

Final Walk-Through: After the work has been completed, a final walk-through will be conducted to help ensure satisfaction.

So if disaster strikes, give us a call! We are faster to any disaster and are here to help you in your time of need!

Why SERVPRO? Because we are the mitigation professionals!

10/5/2021 (Permalink)

Can we help to rebuild after a disaster? Absolutely! Is that always the best answer? Absolutely not! Mitigation and restoration can often be better solutions than simply replacing an item that has been damaged in a disaster. 

Restore vs. Replace: SERVPRO franchise professionals strive to restore items to preloss condition. This helps lower mitigation and restoration costs while allowing treasured belongings to be salvaged when possible.

Pretesting: Through pretesting SERVPRO franchise professionals can determine the extent of the damage, treating only the affected area to reduce job costs, restoration expense and business disruption.

Inventory Analysis: The inventory analysis helps clients and tenants keep records of items and belongings, making the claims process easier should a disaster occur.

Contents Claim Inventory Service: CCIS provides itemized room by room loss inventory, allowing clients, tenants, insurance agents and adjusters to document claim items and capture inventory items immediately.

Electronic File Documentation Complete With Loss Reports: Online access is available to all files, information and proof results, allowing the information to be easily transferrable to various parties involved.

24/7 Call Center: You can reach us anytime. You dont have to wait for daylight to report your disaster to us. You will receive a live person answering your call no matter the time.

Large Loss Capabilities - Catastrophic Loss Response Team: With hundreds of trained crews manned with thousands of pieces of commercial equipment and service vehicles, SERVPRO's Large Loss Response Teams can initiate response to any sized loss in any part of the country within hours.

So if disaster strikes your home or business, give us a call! We are faster to any disaster and are here to help get you back to “Like it never even happened.” As soon as possible! 

Trust The SERVPRO Experts For Your Sump Pump Clean Up!

8/26/2021 (Permalink)

SERVPRO is HERE TO HELP make it "Like it never even happened." Don't hesitate to contact us in the event of a sump pump backup in your home.

Lots of rain can cause major issues in a home if your sump pump isn't working properly. If your pump is being overworked it could malfunction. These malfunctions usually occur during heavy rains or flash floods.

Your sump pump could also be clogged with dirt or debris which could result in a huge water loss. Another reason sump pumps fail is lack of electricity. If the power goes out during heavy rains you might run into a water loss because you don't have a battery powered back up on your system. If you happen to run into an issue with your sump pump not working properly please contact a professional. It's important for you to have a properly performing sump pump to keep water from entering your basement.

We are always HERE TO HELP make it "Like it never even happened." Don't hesitate to contact us in the event of a sump pump backup in your home.

Ask The Experts: How Quickly Do I Need To Call SERVPRO After I Find Water Damage?

8/25/2021 (Permalink)

The amount of damage water can cause is amazing and often underestimated by homeowners. Excess moisture is bad enough, but when a home is flooded or hit with a plumbing disaster (like a busted pipe), the situation can quickly get out of hand. There’s a reason why these incidents are among the most expensive problems a homeowner can face. 

Floods, sewage back flows, and other sources of contaminated fluid usually cause the worst damage.  Water can be filled with all kinds of deadly substances, ranging from chemical residues to animal feces to parasites. Bacteria, viruses and fungi grow in an alarming rate in contaminated fluid, and severe health risks can be caused by these contaminants.

This problem is compounded by the composition of most homes, which are filled with organic materials. Drywall, wood and the matter that is trapped in carpet fibers are just a few examples, and they can give pathogens room to grow. Within 48 hours, mold may begin creeping behind the walls and releasing spores, and any organic materials that have been soaked through by contaminated fluid will usually have to be destroyed.

SERVPRO of Floyd County will dry the home quickly and apply antibacterial, antiviral, and anti fungal agents to all surfaces that had contact with the water. This ensures the family can return to a safe home.

When Water Attacks Your Business: Things You Can Do To Avoid Bigger Problems

8/25/2021 (Permalink)

A roof leak or collapse can be devastating to a business, causing flooding and ruining merchandise. Roof damage, in fact, is a difficult situation, making reopening your store in Southern Indiana or Louisville Ky, a hassle and expense. Avoiding this disaster isn't impossible, but steps can be taken to minimize the chances.

1. Attend to Small Problems Quickly

Don't assume your structure is intact simply because you can't see water stains. Wind damage and harsh rain can wear it down, causing tiny complications. Contact roofing specialists to conduct biannual evaluations, looking for any of the following issues:

• Peeled edges
• Cracked roofing
• Missing shingles
• Flashing issues

Leaving any of these unattended exposes the building to leaks and water damage. Fix things as soon as they come to your attention.

2. Tend To Drainage and Debris Early

Are gutters clear? If they become clogged, backups happen, allowing water to build in areas it shouldn't. This pressure could add unneeded pressure to the top, essentially weighing it down. That collapse is not pretty. Have property management look at the gutter system regularly, scheduling clean outs. Trees and brush become an additional hazard. Roof damage often happens when limbs and branches are picked up during storms and then thrown into the roofing. Those smacks punch holes and remove the protective shingles. To avoid this, have someone trim the foliage and, before a major weather event, pick up anything loose on the ground.

3. Apply To Insurance Immediately

If you need help restoring the premises, contact a water restoration company to inspect the establishment, looking for mold and flooding complications. Their recommendation may indicate a roof rebuild is needed. Don't underestimate that decision. Work with your insurance company to discuss the need, giving you the comfort of a secure new ceiling. In fact, ask about waterproofing for the future. This sealant might aid in keeping leaks from sprouting up in the future.

Roof damage has preventative measures. By looking at it periodically, management might find the weak areas, offering a chance to stop a major catastrophe. In addition, don't forget that taking care of the landscaping may also ward off potential troubles.

If you do have any of these issues pop up, don’t be afraid to call SERVPRO of Floyd County to get a free estimate today! 

Ask The Experts: What are the best ways to prevent mold?

8/14/2021 (Permalink)

Here at SERVPRO of Floyd County we believe mold prevention is an important step to a safe and healthy work environment. The ability to prevent potential mold before it starts growing may save both time and money in the long run. Here are a few tips for preventing mold growth on company property.

1. Regularly Inspect Susceptible Areas

There are some areas of your company's property that may be more susceptible to water damage than others. Because mold likes to grow in wet areas, inspecting these regularly allows you to take care of any issues as they arise. You may want to inspect ceiling tiles, terminal units, duct work, and pockets where water can collect in the building masonry. If you experience frequent wet weather or are located in a place with high humidity, you may choose to perform these inspections more often.

2. Use Proper Drainage

Proper drainage can be an important tool for mold prevention. Damp areas can create a hospitable environment for mold to grow, so by directing water away from the property via sloped landscaping and gutters, you can prevent it from pooling around the building. Installing a sump pump in basement areas can also help prevent a flooded space.

3. Take Care of Damage Caused by Water Quickly

One of the best ways to protect your place of work from mold is to take care of any damage caused by water as quickly as possible. A mold and water damage remediation professional may be able to help. By cleaning up the damaged areas, drying and sanitizing them, the growth of mold may be prevented.

Using mold prevention techniques can help stop a mold growth problem before it starts. Remember to use proper drainage to help direct water away from the company buildings. Regularly inspecting potential problem areas may also help you find and take care of any issues before mold appears. If you have flood damage, a professional can help with the remediation and restoration of the property.

Frozen or not, water can cause issues in your home or business

8/14/2021 (Permalink)

Water damage is one of the most frequent causes of damage to residential and commercial buildings in Floyd County. In addition to plumbing failures caused by leaking pipes or appliances, drain back ups or outside water, we often experience winter temperatures that can freeze water lines.

Frozen water lines expand and crack, leaking water until the source is discovered and turned off. Perhaps the most common frozen pipe issue comes from hose bibs and exterior faucets. Disconnecting hoses before cold weather hits is important, but even disconnected hose bibs can freeze. “Frost-free” faucets only work if installed properly, and maintaining adequate heat and insulation is key.

If you experience an unexpected water intrusion in your home or business, SERVPRO of Floyd County is the one call you need to make to ensure that skilled technicians, equipped with top of the line drying equipment and procedures respond to your loss immediately.

At SERVPRO we are experienced with every type of water damage, from the smallest clean water drip in your home to the largest Category 3 commercial water damage. We have IICRC trained technicians and project managers on stand by to assist you, whatever your water damage situation. We offer turn-key service in the Floyd County area – from emergency mitigation services, drying and full repair services.

Hardwood floor water damage

8/11/2021 (Permalink)

We received a call from a customer in a panic over their refrigerator pouring water throughout their kitchen. Our marketing representative took the call and immediately stopped what he was doing and went straight out to the house.
Upon arrival, it was discovered they were able to shut the water off so the leak had stopped. However,  there was still the issue of water all over there kitchen and there brand new hardwood floors. SERVPRO immediately started extracting the water up while the rest of the crew starting getting the drying mats out to make sure the hardwood floors were completely dry.  A few days later we were out there picking up all the equipment and doing our final walk through and moisture checks. The customer was so happy that SERVPRO of Floyd County was able to come out so quickly and made their loss truly “Like it never even happened.”

What sets us apart from the competition?

7/15/2021 (Permalink)

What sets SERVPRO apart from other restoration companies? TEAMWORK on a large scale!

When a catastrophic loss occurs such as large scale flooding, hurricanes, and other natural disasters, most restoration companies can only handle a certain amount of calls before having to inform customers they are fully booked or there is an extremely long waiting list.

At SERVPRO of Floyd County this is not an issue! As each SERVPRO is franchised owned with corporate backing we have the capability of reaching out to our SERVPRO Storm Team and pull from over 1700 franchises across the country to come and help!

Locations from across this great nation will send a team of restoration specialists to help SERVPRO of Floyd County to tackle the catastrophe so that businesses, homes, churches and other facilities are able to get back to work “Like it never even happened.”

Don't hesitate to contact us today for any of your restoration needs.  We are HERE to HELP!

Fire damage at local nonprofit facility

7/15/2021 (Permalink)

SERVPRO of Floyd County was ready to respond when a local nonprofit experienced a small fire in their physical therapy room at their convalescence center. This part of the building provides care for children who are in need of short-term, long-term, and respite care. Understanding the need of urgency to get the job started as quickly as possible, SERVPRO responded to the medical facility within the hour.  The fire was caused by a fluorescent light bulb that short circuited in the ballast. Luckily, one of the medical staff members was able to grab a fire extinguisher and put out the fire. Unfortunately, the room was filled with soot and carcinogens from the extinguisher. Knowing that most of the children at the facility have breathing difficulties, time was of the essence to get the room cleaned and sanitized.  A crew of 10 utilized Chem-Sponges, HEPA vacuums, SERVPRO oxide and much to clean and sanitize the area. The team cleaned all medical equipment and touch points on site and then utilized our Esporta machine offsite to clean all soft content items from the facility. We placed two air scrubbers with charcoal filters and one hydroxyl generator on site for 5 days to assist with the odors and pathogens.  Once the job was complete the facility was able to reopen and resume much needed physical therapy for the children in need. At SERVPRO we pride ourselves in the work we are able to provide and the people we are able to help. "Like it never even happened." 

Fire Damage

6/21/2021 (Permalink)

Fires can happen at any time of day and in any circumstance.  Regardless of how prepared you think you are there are steps you can take to make sure you have a plan in place when the disaster strikes.  Sometimes it's hard to focus during the disaster so having a plan is a great place to start to help the mitigation process begin quickly.

SERVPRO of Floyd County offers a free service called an ERP (Emergency Ready Profile).  Our marketing team can walk your property with you to develop a strategic plan following a disaster.  The plan includes pictures of your water shut off valves, special rooms that need extra attention such as a server room, where you would like our crews to park in the event of an emergency, contact numbers and account numbers (entered by you if you want privacy) for all major utility services, and direct contact information with SERVPRO of Floyd County so we can arrive and get started as quickly as possible.

We are HERE TO HELP in the event of any disaster.  

Restoring not Replacing

6/15/2021 (Permalink)

At SERVPRO of Floyd County we believe in restoring when possible instead of replacing!  Why is this important?  A lot of times items can be cleaned that you might otherwise think are lost for good.  We have the ability to clean many electronics from fire damage with special equipment that cleans without harming the electrical components.

We also have an Esporta cleaning system that can clean many clothing, upholstery, and soft materials.  After a fire or water loss, common misconceptions homeowners and carriers often have is that damaged contents cannot be restored so they should be automatically replaced, or even cashed out. As you can see in the image attached there are some items that are priceless to a child.  This special "lovie" smurf was damaged in a fire and the Esporta Wash System made it good as new.  Truly made it "Like it never even happened."

Call SERVPRO today to discuss the other services we offer following a fire loss.

Electrical Fire

6/4/2021 (Permalink)

SERVPRO of Floyd County received a call regarding an electrical fire that started early on a Monday morning affecting 3 floors of a commercial property.

Dealing with a fire of this magnitude SERVPRO started first by addressing the water that extinguished the fire from the sprinkler system. In order to dryout the facility we used dehumidifiers and air movers.

Once the water damage portion was addressed we started working on the fire, smoke and soot damage .  SERVPRO of Floyd County's fire cleaning and restoration crews utilized air scrubbers and hydroxyl machines to filter the air and eliminate the smoke smell.

SERVPRO also has disassembled hundreds of office cubicles stations and stored them onsite in Mobile Pods.

Not affected materials like flooring and deep cleaning is taking place at this point of the restoration process.

SERVPRO of Floyd County will also seal and repaint after cleaning the cleaning is finished.

Shreveport, Louisiana Storm

5/12/2021 (Permalink)

Our crews had the chance to go to Shreveport, Louisiana following a storm to help a family with a lake house that meant a lot to them. The entire house was filled with hardwood floors, Granite countertops, and very expensive appliances. The team at SERVPRO was able to get to their residence very quickly to not let the damages get worse than what they were. The customers were very pleased with how great of a job we did and how professional our team was. Our lead Project Manager was able to keep them updated on everything we were doing with their home so they would know exactly what we were doing so they would feel safe about our actions. We were able to see the job through. It was important for our crews to be able to see how worried the family was about their home when we first got there compared to how they felt when we left the final time. Seeing their faces so relieved, and knowing that we were able to make their lives a little easier is what makes our team at SERVPRO of Floyd County thrive. Storm is a great way to travel the country and to meet new people to help them out when they are in need. 

Water damage happens day or night

2/3/2021 (Permalink)

When a downtown Louisville business experienced a water damage they knew to call in the experts.  Our on call team took the call at 3:00 am and we were on the scene quickly to start extracting the water and begin the demo process.  You can rest assured that when you call SERVPRO of Floyd County there will be a live person ready to take your call day or night.  This business needed to get crews there right away to start the mitigation because every day they are closed it's lost business.  SERVPRO understands these needs and work around the clock when needed to make sure the customer's needs are met and the job gets done on time.

SERVPRO of Floyd County prides itself in teamwork.  That is why all of our departments are cross-trained so they can assist when needed.  Our Marketing Manager was one of the first on the scene and because of his training and knowledge he was ready to jump in and help get the job started.

Like it never even happened.

Lake Charles, LA Hurricane

12/15/2020 (Permalink)

Lake Charles, LA Hurricane Laura storm started on August 27th 2020. As the category 4-5 storm Laura made landfall our crews were already headed that way to be there quickly to assist with the cleanup and restoration.  Our Storm Team  included production staff, Crew Chiefs, Marketers and Project Managers from SERVPRO of Floyd County. Upon arrival it became very clear that this was much more than water mediation because almost every neighborhood suffered minor to major wind and debris damage.

The first obstacle in the cleanup process was having trees and other materials removed from customers homes SERVPRO crews from Floyd County set to work doing demolition work from small rooms to complete tear down of walls and ceilings of the entire home or business before starting water mediation and setting drying equipment with the help of generators.

Working tirelessly into the evening hours, enduring heat, no electricity, no running water and other essential services our crews went above and beyond and touched the lives of many families in need.

The crews of SERVPRO of Floyd County returned in November 2020 with their heads held high and many a 5 star review from grateful customers whose needs were taken care of in a disastrous situation. SERVPRO of Floyd County, and our owner Jason Wilson, received the "Storm Team Of The Year" award for the state of Kentucky.  

It's Grill Season! Here Are Some Safety Tips Home Grill Fires

5/5/2020 (Permalink)

It’s that time of the year again, Grill season; everyone loves this time of the year when they get to spent it with friends and family outside grilling up some tasty meals. Before you start up that grill, let’s make use you are prepared to grill safely.
Here are just a few annual averages:
July (17%) was the peak month for grill fires, followed by June (14%), May (13%) and August (12%).
The grill had not been cleaned in roughly one-quarter of the fires.
More than one-quarter of grill structure fires started on an exterior balcony or open porch. Ten percent began when an outside wall caught fire; 5% began with some type of structural member or framing.
Eighty-five percent of grills involved in home fires were fueled by gas while 10% used charcoal or other solid fuel.
Gas grills were involved in an average of 8,700 home fires per year, including 3,600 structure fires and 5,100 outdoor fires annually. Leaks or breaks were primarily a problem with gas grills. Eleven percent of gas grill structure fires and 23% of outside gas grill fires were caused by leaks or breaks.
Charcoal or other solid-fueled grills were involved in 1,100 home fires per year, including 600 structure fires and 500 outside fires annually.
Five out of six (83%) grills involved in home fires were fueled by gas while 13% used charcoal or other solid fuel.
The leading causes of grill fires were a failure to clean, having the grill too close to something that could catch fire and leaving the grill unattended.
A leak or break was the leading cause for outside or unclassified grill fires. Leaks or breaks were primarily a problem with gas grills.
SERVPRO of Floyd County is locally owned and specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. Give us a call today 812-949-2294.

Proactive Cleaning at Commercial Property

4/12/2020 (Permalink)

You may be familiar with SERVPRO of Floyd County from all the residential work that we do in the Southern Indiana area. But did you know that we do commercial work as well?

SERVPRO of Floyd County was called to do a commercial proactive cleaning to help with preventative care for employees during this time of crisis.

SERVPRO was called to wipe down all touch point surfaces in the factory with commercial grade disinfectant to insure the surface was free of viruses and contagious.  

This process gives employees and their management peace of mind in knowing they are doing everything possible to keep each other safe during this time of crisis.  

If you would like information on having a proactive cleaning done at your home or business please give us a call at 812-949-2294.

We Are Cleaning Experts Here To Help!

4/9/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Preventative or confirmed Cleaning

If your home or business needs deep cleaning services, call the experts today – Call SERVPRO of South Louisville to see how we can help clean your home or business.

SERVPRO of Floyd County is Here to Help during this time of need

4/7/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Floyd County, (812) 949-2294]

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Subcontractor Summit

3/9/2020 (Permalink)

On Friday, March 6 SERVPRO of Floyd County held its first annual subcontractor summit here at our southern Indiana office. Over 40 of our partners showed up to discuss job flow requirements, reporting, and our expectations on the job site.

We work hard to make sure that our customer's expectations are met on each and every job that’s why SERVPRO of Floyd County prides itself and using only the best contractors in the business.

From plumbers, electricians, painters, remodelers, and flooring technicians everyone at the meeting had an opportunity to see exactly what SERVPRO is all about and how we want them to handle each client.

This should help you be assured that each and every person who enters your property on a job done by SERVPRO has the same outlook on what is most important to you!  

Commercial Water Loss

3/9/2020 (Permalink)

Do you know what the process looks like to get your business back to normal after a water loss?

Although it is not something most people ever consider, water damage can happen, and it can cause considerable damage if not treated promptly. If you find a pool of water in your building, you will need to take immediate action to minimize damage to your property. As a business owner in Floyd County, you may want to hire a professional remediation company to clean up the mess. Here are several things that must happen to get your business back to normal.

1. Stop the Flow of Water The most important thing you can do to minimize the damage is to stop the flow of water. You can do this by shutting off the main water valve.

2. Extract the Water Now that you have stopped the water flow, you can see how much water there is left to clean up. If it is only a little, you may be able to use a towel or mop to clean up the moisture. However, if it is more than a little, you may need to hire a professional remediation company to extract the water using specialized equipment.

3. Determine the Extent of the Water Damage Water can easily seep between cracks and into porous surfaces. This can lead to problems in drywall, subfloors, and other materials. A moisture meter can be used to identify water inside these areas.

4. Remove Unsalvageable Items There may be some objects that have sustained enough water damage that they will need to be replaced. These items can be identified and removed before the drying process begins.

5. Dry the Area It is important to dry out the area as quickly as possible so that mold does not have a chance to form. Professional drying equipment can be used to speed up this process.

If something like this ever does happen and you do need professional help, don't wait to give SERVPRO of Floyd County County. We will make it "Like it never even happened."

Fire Call in Tell City, Indiana

1/27/2020 (Permalink)

Tell City IN: At approximately 12PM EST a call went out to the local fire department concerning a warehouse fire in downtown Tell City, the SERVPRO marketer for the area was heading out of town after making calls but after seeing the smoke he headed back to the source of the fire.

First responders had all the street access around the warehouse blocked off for obvious safety reasons so the Marketer parked his vehicle in a safe location and walked to the scene. The fire had spread throughout the building and flames were leaping out of the top of the building and it was obvious at this point that this was a total loss.

Local news sources stated the building was the old Swiss Plywood building and was owned by Tell City Port Authority and the fire started accidentally, the building was being used for the community and thankfully nobody was injured.

The SERVPRO rep managed to get about 150 yards from the building outside the perimeter of the safety zone set up by the first responders and could still feel the waves of heat from the fire. After about 45 minutes parts of the building stared to collapse, the fire crew did all they could to contain the fire and according to some locals that the marketer spoke to, other Fire departments from another town had been called in to help. It wasn't until later on into the evening was the fire finally dealt with.

Spring Duct Cleaning

5/7/2019 (Permalink)

Spring is a great time to clear out the cobwebs and debris. Our crews use a push/pull system that gets all the way through the system. They also have many different whips and brushes they use to loosen debris along the walls of the ductwork.

Your building will immediately smell fresher. Employees will breathe easier knowing you improved their work environment. And everyone who visits will be left with a better impression of your company.

Our team of certified professionals are HERE TO HELP.  These technicians pride themselves in providing excellent customer service.  Our project manager can come out to give a free estimate, then our certified crews will walk you through each step of the cleaning process.  This is an important step in maintaining a healthy HVAC system and a clean home.

Clogged Filters

5/7/2019 (Permalink)

Particulates in the air clog the filters in your HVAC system. Sure, you can—and should--change the filter as directed by your HVAC professional, but changing filters doesn’t get at all the debris in the ducts.

Replacement filters can become clogged again the first time you run the system if loose debris remains in the ductwork. A system with clogged filters is inefficient and may be more expensive to maintain in the long run.

Have you ever considered that if your filter is clogged then the inside of your duct work must be dirty too?  This is the perfect job for SERVPRO of Floyd County.  We can provide a free estimate to get your duct work cleaned up and help to rid your home of unnecessary dust or debris that you can't see.

Our Most Recent Fire Damage 4/27/17

10/4/2018 (Permalink)

Fire damages are definitely catastrophic to your home or commercial building. Luckily with the tools, knowledge, and man power of our SERVPRO staff, we can take care of you with no issues. We like to put as little stress on the homeowner as possible during these difficult times. We know that it is a devastating time in the customers life, so we try to treat them like family, comfort, and console them by letting them know everything will be okay, and SERVPRO will have them back to new in a timely fashion. "Like it never even happened."

Living by that quote and treating the customers property like its our own is very important to making them feel comfortable with our expertise in the field, rather we move out all of the homes contents, or clean everything on site.  Working with sub-contractors for their clothes and textiles to get them cleaned and ready to bring back once the job is completed is something else we explain to the customer, but we also try to deal with the sub-contractor one on one to take even more stress off of the customer. Fires are very tedious and take longer than most jobs to complete since there is so much involved, but here at SERVPRO we do it professionally, and in a timely fashion.

Flooding in Salem, Indiana 5/19/2017

10/4/2018 (Permalink)

Shown in the picture is just one view of how much water flooded the town of Salem, Indiana.

A state of emergency was declared in an Indiana county Friday after flooding prompted water rescues and inundated buildings and homes in parts of the Hoosier State. 

Torrential rainfall of 4-5 inches soaked the Salem, Indiana, area in a short amount of time late Friday, according to weather.com. The rain sent the Blue River into a record flood at 20.15 feet, which crushed the previous record level of 17.1 feet set in May 2004. 

SERVPRO has been taking calls all weekend to try and assist with this devastating flood. Of course we weren't able to get to the job sites until the water in the city subsided.

They had rescuers getting people who were trapped in their vehicles out, and to safety. Now that the water has subsided a couple days later SERVPRO is able to make it to the job sites and start marketing to other home and businesses in need. SERVPRO is always on top of any flooding or catastrophic event that Mother nature deals us. While it is quite unfortunate, it is something we have no control over and SERVPRO is blessed to be able to help those in need is such desperate times.

First storm Makes Landfall

10/4/2018 (Permalink)

Radar Image Of Tropical Storm Making Landfall

As Hurricane Season begins and the first Storm of the season makes landfall, I ask are you ready.  Thousands along the gulf and Southeast where affected by the winds and rain of Alberto.  Many prepared their properties with storm shutters and sand bags as they got ready for the worst but prayed for the best.  SERVPRO's National team of Franchises is always preparing as well to serve the people in the areas hit hardest by these events.  We are always here to help whether from the damage caused by wind or rising water.  We head into these areas to help put back to pieces.  If you find yourself affected by one of these storms don't hesitate to give us a call and let us serve you in your time of need.